FAQ
Welcome to the Rareonus FAQ page! Here you will find answers to some of the most common questions. If you have a question that isn't addressed here, please feel free to contact us.
Year End Sales Period 1-31 December 2024 Information
1. All Sales Are Final
Please note that all items purchased are final sale. We do not accept returns, exchanges, or refunds. We encourage you to carefully review product details, including sizing, before completing your purchase. Once an order is placed, it cannot be canceled, refunded, or returned. Thank you for understanding.
Sample Pieces, Vintage Vault and Perfectly Imperfect items are sold as-is and are not eligible for return or exchange. Please be sure to carefully review the product details and sizing before purchasing. All sales are final.
General Questions
1. What is Rareonus? Rareonus is a jewelry brand that celebrates the timeless elegance of vintage glamour and unique design. Our curated collections include vintage-inspired pieces, antique treasures, and pre made charm jewelries, each crafted to tell a unique story.
2. How can I contact Rareonus? You can contact us through our Contact Us page. We are always here to assist you with any inquiries or concerns.
3. Where are you located? Rareonus is based in Malaysia, but we ship our beautiful jewelry worldwide.
Ordering & Shipping
1. How long does it take to process my order? Please allow 1-2 days for us to prepare your order. We strive to ship your items as soon as possible, but as a small, dedicated team, we appreciate your patience.
2. What shipping methods do you use? We use DHL for domestic orders and DHL Express Worldwide for all international orders to ensure timely and safe delivery.
3. What are your shipping costs? Our shipping costs vary based on the destination. Please refer to our Shipping and Delivery page for detailed information.
4. Do you offer free shipping? Yes, we offer free shipping for all orders as below:
*USD amount stated is rounded and based on the exchange rate as of September 2024
5. Can I track my order? Yes, once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
6. What if my country isn't listed in your shipping options? If your country is not listed, please contact us, and we will do our best to accommodate your shipping needs.
7. Are there countries you do not ship to? Yes, we do not ship to PO boxes, military addresses, Israel, Brunei, Indonesia, Russia, and countries involved in conflicts or with stringent customs clearance processes. You can also check with us before making any purchases. For more details, please visit our Shipping and Delivery page
8. How does pre-order shipping works? For details on our pre-order shipping process, please visit our Shipping and Delivery page
Returns & Exchanges
1. What is your return policy? Kindly refer to our Return and Exchange page for details.
Jewelry Care
1. How should I care for my Rareonus jewelry?
General Care:
- Avoid exposing your jewelry to harsh chemicals, perfumes, and cosmetics, as they can damage the finish.
- Remove jewelry before swimming, bathing, or engaging in vigorous activities to prevent damage or tangling.
- Store your jewelry in a dry, air-tight container or a soft pouch to avoid scratches and tarnishing.
Cleaning and Polishing:
- Regularly clean your jewelry using a soft cloth to remove oils and dirt that can dull its shine.
- For deeper cleaning, use a mild soap and lukewarm water, gently scrubbing with a soft brush or cloth. Rinse thoroughly and pat dry.
- Polish your jewelry with a jewelry polishing cloth to restore its brilliance and remove minor tarnishing.
Gold-Plated and Vintage Jewelry:
- Tarnishing for gold-plated jewelry is natural over time, especially with exposure to moisture, chemicals, and perfumes, To prolong its luster, avoid frequent exposure to water and chemicals.
- Vintage jewelry pieces may require extra care due to their age and delicate materials. Clean them gently and avoid harsh cleaning agents.
By following these care tips, you can ensure your Rareonus jewelry retains its beauty and shine for years to come, maintaining its allure and elegance through regular upkeep.
2. Is your jewelry hypoallergenic? Most of our pieces are made from hypoallergenic materials, including sterling silver, surgical stainless steel and gold plating. We strive to provide detailed information about the materials used in each piece. If you have sensitivities or preferences regarding certain materials, kindly review our product descriptions carefully before making a purchase.
Materials & Craftsmanship
1. What materials are used in Rareonus jewelry? Our jewelry is crafted from high-quality materials, including 925 sterling silver, 316L (surgical grade) stainless steel, 304 (food safe) stainless steel, real 14k and 18k gold plating, imitation and natural gemstones, cubic zirconia, imitation and real freshwater pearls, as well as gold-plated or silver-plated brass, copper, or alloy. All our materials are nickel and lead-free, ensuring they are safe to use. We offer a variety of materials to accommodate different budgets, making our jewelry accessible to everyone.
2. What should I know about the condition and materials of Rareonus vintage items? At Rareonus, we cherish the history and charm of our vintage pieces. Each item is lightly cleaned to preserve its unique character. Please note that as these are pre-owned vintage items, you may find marks or signs of wear, which only add to their story and allure.
Our vintage collection is crafted from materials like brass, copper, and other metals, which may not always be specified in detail. If you have any product allergies, we encourage you to be mindful of your purchase. We do our utmost to provide accurate information based on our thorough curation process. Rest assured, our vintage pieces are of excellent quality, each carrying the charm of the past and the promise of a bright future.
All of our vintage pieces featured in photos are carefully cleaned before shipment, ensuring they meet the highest hygiene standards. Your peace of mind is our top priority.
3. Are your gemstones natural? Some of our gemstones are natural, while others are lab-created. We clearly communicate the type of gemstone on each product page. Regardless of their origin, each stone is carefully selected for its beauty and quality.
4. What is the difference between gold-plated and gold-filled jewelry? Gold-plated jewelry has a thin layer of real gold applied to a base metal, giving it a beautiful brilliance and quality. Most of our products are made with real 14k to 18k gold plating, ensuring a radiant finish. Gold-filled jewelry, on the other hand, involves a thicker layer of gold bonded to the base metal. While we currently do not offer gold-filled pieces, our gold-plated jewelry provides a high-quality and affordable alternative.
5. Are your pearls real? Some of our pearls are real freshwater pearls, while others are imitation pearls. We clearly state the material types on each product page. At Rareonus, we strive to offer the best quality jewelry while keeping it accessible to as many people as possible. We work closely with our suppliers to ensure we provide the best quality within our price range, balancing cost and quality for our customers.
Custom Orders and Product Inquiry
1. Do you offer custom jewelry? Currently, we offer premade charm bracelets and necklaces. Personalized jewelry options will be launched in 2025. Stay tuned for updates!
2. What if my ring size isn’t available in the current collection? At Rareonus, we carefully curate each piece in limited quantities as part of our commitment to offering you a special and exclusive jewelry experience. Since we're a growing brand, our current stock reflects select sizes, but we value your feedback immensely.
If your preferred ring size isn't available, we'd love to hear from you! Simply reach out to us, and we’ll do our best to accommodate your request in future collections. Thank you for being part of our journey and for helping us grow to better serve you.
Payment & Security
1. What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed through secure payment gateways.
We hope this FAQ page has been helpful. If you have any other questions, please do not hesitate to reach out to us. Thank you for choosing Rareonus!